Terms

Last updated: 7 November 2026 (shop)

1. Who we are

Millstone
Acacialaan 18, 2282 AX Rijswijk, the Netherlands
Chamber of Commerce (KvK) number: 89795857
E-mail: info@lootvale.com

"We" and "us" mean Millstone. "You" means the person who plays Lootvale.

2. 18+ only

• You must be at least 18 years old to make an account and play. We ask your date of birth when you sign up (with Google or Facebook: before you can play) and refuse accounts for anyone younger.
• Giving a false date of birth is not allowed. If we find out a player is under 18, we close the account.
• Simulated gambling can still feel like the real thing. Play for fun, take breaks, and stop if it stops being fun. If gambling is a problem for you, help is available, for example at Loket Kansspel (the Netherlands) or BeGambleAware.

3. Coins, spins and other virtual items

• Coins, spins, shields, attacks, raids and buildings exist only in the game. They have no value outside it and cannot be exchanged for money or anything of value, sold, or transferred to another player.
• There is no way to cash out, now or later.
• You get new spins over time (one every 10 minutes, up to a maximum). The result of every spin is decided by our server with the chances shown under "Odds".

4. Purchases

• In the shop you can buy spin packs, coin packs and, per season, the Gold pass (an extra reward on every tier of that season's pass). Every price is shown in euros, including VAT, before you pay. There are no subscriptions: each purchase is paid once.
• New players can buy the Starter Pack once per account, only in the first 72 hours after their casino was made. Its discount compares it with what the same spins and coins cost as separate packs in the shop at the same time.
• What you buy is virtual, like everything in Lootvale: it has no real-money value, cannot be cashed out, sold, exchanged or transferred, and does not raise your chances on the slot machine.
• Payments are handled by Stripe on Stripe's own page; we never see your card or bank details. Your purchase is added to your casino right after the payment is confirmed. Coin packs give the amount shown at checkout for the floor you are on then.
• Right of withdrawal: because the purchase is delivered at once, you agree when you pay that delivery starts straight away, and you accept that you then lose your 14-day right of withdrawal (Article 6:230p of the Dutch Civil Code). Your rights when something does not work stay in place: if a purchase does not arrive, e-mail us and we will fix it or refund you.
• If a payment is refunded or reversed, we take back what it gave as far as it is still in your casino.
• Only adults (18+) can buy, as only adults can play.

5. Playing the game

• You need an account to play. Keep your password to yourself; you are responsible for what happens with your account.
• One account per person. Cheating, automating play, exploiting bugs or harassing other players can get an account closed.
• We keep improving the game. Things can change, including rewards, odds and how the game works; changed odds are always shown before you spin. We try to keep your progress safe, but cannot promise the game stays the same forever.
• If we ever stop the game, we will say so in the game at least 30 days in advance.

6. Liability

We do our best to keep the game running and your vale safe, but the game is offered as it is. We are not liable for indirect damage or for the loss of virtual items, except where the law does not allow us to limit our liability. Your rights as a consumer under Dutch and EU law always stay in place.

7. Law and disputes

Dutch law applies. If you have a complaint, e-mail us first; we will look for a solution together.

8. Privacy

How we handle your personal data is in our Privacy Policy.

9. Contact

Questions about these terms: info@lootvale.com.