Delete your account

Lootvale, the game by Millstone, on lootvale.com and in the Android app

In short

You can delete your account yourself in the game. It takes effect at once and cannot be undone.
You can also ask us by e-mail, if you can no longer sign in.

In the game

Open lootvale.com or the Lootvale app and sign in.
Open the menu and go to Settings.
Open Privacy and terms and choose Delete account at the bottom.
Choose Delete for good to confirm. You are signed out and your account is gone.

Lost your password, or did you sign up with Google or Facebook and can you not sign in that way? Choose Sign in and then the link for a forgotten password. We e-mail you a link to choose a password.

By e-mail

Send an e-mail to info@lootvale.com from the address of your account and ask us to delete it. We do it within one month.

Signed in with Facebook

Deleting your account in the game, or by e-mail as above, deletes everything we received from Facebook: your e-mail address, your name, your profile picture link and the ID Facebook gives you for Lootvale. Removing Lootvale in your Facebook settings (Settings & privacy › Settings › Apps and websites) only ends the connection with Facebook. To delete your data as well, follow the steps on this page.

What is removed

Your sign-in: your e-mail address, your password (hash) and your link with Google or Facebook.
Your date of birth.
Your casino and all game progress: coins, spins, floors, cards, pets, season pass and logs.
Your friends, gifts and trades, your place in a team and your chat messages.
Your notification settings.

What is kept, and for how long

Purchases: what was bought, the amount, the date and the payment reference, for 7 years, because the tax rules require it. These records are no longer linked to your account. Anything you bought in the game is gone with your account.
Server logs: at most 30 days.
Backups: copies in database backups disappear when those backups are replaced.
Stripe and Google Play keep their own payment records under their own policies.